ICAO and the local regulatory bodies within aviation have determined that all organisations shall implement a QMS. So what is a Management System? A management system describes the set of procedures an organisation needs to follow in order to meet its objectives.
In some small organisations, there may not be an official system, just "our way of doing things," which is mostly kept in the heads of the staff.
However, the larger the organisation, the more likely that procedures need to be recorded, to ensure everyone is clear on who does what.
This process of systemising how things "are done" is known as a management system.

The benefits of an effective management system include:

  • More efficient use of resources,
  • Improved risk management and
  • Increased customer satisfaction to ensure services and products are consistently delivered as promised.

The objective of the QMS course is to equip the delegate to effectively implement and maintain a Quality Management System. It also provides insight and understanding of the task delegated to a Quality Manager / Representative in the execution of his/her responsibilities.
The target group for this course is typically Chief Executive Officers, Accountable Managers, Quality Assurance Managers, Quality Assurance Representatives, Flight Operations Managers, Technical Managers and other Chief Administrators, all of whom would have a level of Accountable Management responsibility.


Develop the delegate's knowledge of Quality Systems in order to assist them in fully understanding the task of the appointed Quality Assurance Manager / Representative.
At the end of this course delegates will have a clear understanding of what QMS entails, what the QAM/QR has to contend with and how to implement, manage and maintain the quality requirements at a Management level in line with the expectations of the local aviation regulator. The aspects addressed include QA, QC and auditing objectives.Pre-entry Requirements:

  1. Delegates in the position of Accountable Manager, Quality Assurance Manager, Quality Assurance Representative and Quality Assurance Auditor and / or Quality Control Auditor.
  2. Currently in a post within an aviation organisation.
  3. Good communication both in written and spoken English.

Programme Duration: 

4 days


Welcome, Registration and Introduction
1. Introduction to QMS
2. QMS and Aviation Safety Objectives
3. Standards and Industry References
4. All about ISO 9000 Series
5. What is PDCA?
6. Aspects of Quality
7. The Stake Holder, Client, and Customer
8. A Basic QMS Design
9. Regulatory requirement for Quality Management
10. Evaluation
11. Practical / Group work

TOP });